Centric Technologies

Call Center Solution

Centric Technologies provides hosted, on-demand, multi-media contact centre applications. These applications are delivered over a managed IP infrastructure, using proven technology and applications from leading industry vendors, deployed in an architecture that provides carrier grade resilient services that are carrier independent.

 The same infrastructure can provide a generic resource hosting capability that organizations can utilize for other enterprise applications, such as CRM, ERP and logistics. These can then be integrated using CTI technology for screen pops, call and data transfer.

 The call center suite is designed to provide a solution for varied and changing business requirements by offering a suite of applications that include call processing, agent handling, management and reporting. The major components of the suite include:

 • IP Telephony Server – Crystal Clear VOIP
• Inbound & Outbound Voice communication modules
• Interaction Router
• Interactive Voice Response
• Fax-on-Demand Server
• Wall Board - Real Time Statistics Monitor
• Historical MIS Reporting
• Real Time Call Recording Solution
• Clients access to FTP Recordings Server
• Data Storage and Secured transfer via Firewall System
• Licensed Codec Facility
• IP-PBX Server
• Converged IP Network
• Routed Connectivity via PSTN to PSTN Channel
• Call Transfer/ Conference and Third Party Connectivity